With the addition of the voice channel, Dynamics 365 Customer Service out-of-the-box enables:

No matter how your customers connect with you, now you can deliver a consistent, intelligent, and personalized service experience. Multiple tools and disconnected data silos prevent agents from having a complete view of the customer journey. 1 But for many contact centers, ensuring a continuous, personalized experience across all channels is difficult to achieve. Service leaders know that 80 percent of consumers are more likely to purchase from companies that provide more personalized experiences. Personalized calls, connected across channels Let’s take a closer look at the four key areas that help our customers deliver world-class service. By continuing to browse this site, you agree to this use. This site uses cookies for analytics, personalized content and ads. Activate the link to accept cookies and view the embedded content.

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